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All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received.  Mr. Charles’ Premium  Gift Baskets will make every effort to resolve the issue in a timely manner and to our customer's satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of Mr. Charles’ Gifts and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the recipient disposes of the gift before we can verify the damages/discrepancy we will not issue any refund.  Original shipping is not refunded

• If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a Mr. Charles’ error they may ship it back to us at their own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered.  Original shipping is not refunded. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened, untampered with and shipped back within 3 days of being received.

• If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with the carrier if necessary.